It’s All About The Service!
A few weeks ago it became time to replace my Blackberry which was dying a slow and painful death but owed me nothing after two years. So I went to the Sprint Store in my neighborhood of College Point. Rueben is the manager there and I have never felt so accommodated, especially in a phone store. I know that when someone in my office changes phones I am the one who usually helps them change over all of the information, emails, contacts, etc. because the store sent them on their way with the un-programmed phone still in the box. Rueben backed up my Blackberry on his computer and transferred all of the information before I left the store. He worked on my phone for nearly thirty minutes until we were sure that each and every email address, application, and contact had been transferred and were working properly. By the time he was done, the store had been kept open 40 minutes past the scheduled time and never once did he mention that. It may not sound like all that big of a deal but for many people this process creates a lot of anxiety and can be extremely time consuming. So to get the kind of service that I received is what makes me want to send everyone I know to that store. In any business that involves sales, referrals are the life line. Great service is something that we at The Energized Realty Group strive to provide each and every person we touch. It was a true pleasure to be on the other side of that level of customer service. Thanks Rueben!
A few weeks ago it became time to replace my Blackberry which was dying a slow and painful death but owed me nothing after two years. So I went to the Sprint Store in my neighborhood of College Point. Rueben is the manager there and I have never felt so accommodated, especially in a phone store. I know that when someone in my office changes phones I am the one who usually helps them change over all of the information, emails, contacts, etc. because the store sent them on their way with the un-programmed phone still in the box. Rueben backed up my Blackberry on his computer and transferred all of the information before I left the store. He worked on my phone for nearly thirty minutes until we were sure that each and every email address, application, and contact had been transferred and were working properly. By the time he was done, the store had been kept open 40 minutes past the scheduled time and never once did he mention that. It may not sound like all that big of a deal but for many people this process creates a lot of anxiety and can be extremely time consuming. So to get the kind of service that I received is what makes me want to send everyone I know to that store. In any business that involves sales, referrals are the life line. Great service is something that we at The Energized Realty Group strive to provide each and every person we touch. It was a true pleasure to be on the other side of that level of customer service. Thanks Rueben!
